Frequently asked questions

Will I have my own dedicated advisor?

Yes, you will start working with a dedicated Expert and can continue to interract with him/her unless you require a wider range of support and your Expert is not able to offer all of it. In that case you are likely to engage other Experts through the course of your partnership with us. However, you may also end up working with the same expert if it suits you. Your bundle will include a set number of hours with our Experts. We can recommend but it is entirely up to you how you make use of these hours. Please contact the founder of the business, Elena, if you want to discuss any changes to your contract, expertise you may need, or to provide feedback.

Do you offer retainer model packages? We are considering a longer-term ongoing arrangement.

Yes, we do offer 12 month+ contracts. Please book a slot to discuss your requirements and we can propose a number of options for you to choose from. For our one-off and short-term packages please visit our Pricing page.

What if your experts don't offer the service I need?

We are looking to grow and acquire new partnerships. Which expertise are you after? We would be delighted to source that specific skillset for you - get in touch.

I have used up all my bundle hours in the first few months. How do I buy more?

No hours? No problem. Top up via our Shop; purchase another Bundle; or speak to us to reassess you needs and see if we could agree a new package. We love to be flexible!

Are your services more expensive than they would be directly with your experts?

Not at all! We have negotiated to match the rates you would incur directly with our experts. The only difference is that you receive better value of having access to a whole team through one provider. You will save time (which is every business owner's main asset) and administrative burden by working with us and accessing a variety of trusted experts for bite-sized advice without any additional contractual arrangements. If our offering doesn't provide the value you are looking for, please get in touch for a bespoke arrangement based on your specific requirements.

What if I am not happy with the service I receive?

Speak to us! We would be devastated, of course, but would need to understand why, so that we can fix it. If it doesn't work, we will offer a refund for any outstanding hours/services.