Frequently asked questions
Will I have my own dedicated advisor?
Yes, you will start working with a dedicated Expert and can continue to interract with him/her unless you require a wider range of support and your Expert is not able to offer all of it. In that case you are likely to engage other Experts through the course of your partnership with us. However, you may also end up working with the same expert if it suits you.
Do you offer retainer model packages? We are considering a longer-term ongoing arrangement.
Yes, we do offer 12 month+ contracts. Please book a slot to discuss your requirements and we can propose a number of options for you to choose from.
What if your experts don't offer the service I need?
We are looking to grow and acquire new partnerships.
I have used up all my bundle hours in the first few months. How do I buy more?
No hours? No problem.
Are your services more expensive than they would be directly with your experts?
Not at all! We have negotiated to match the rates you would incur directly with our experts. The only difference is that you receive better value of having access to a whole team through one provider.
What if I am not happy with the service I receive?
Speak to us! We would be devastated, of course, but would need to understand why, so that we can fix it. If it doesn't work, we will offer a refund for any outstanding hours/services.